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How Was Your Experience at Leazes Arcade?

We’d love to hear about your experience with us. Whether you visited for a hair appointment, beauty treatment or spa experience, your feedback means a lot to our team.

If you enjoyed your visit, we’d really appreciate you taking a few minutes to leave us a review. And if there’s anything we could have done better, we’d genuinely like to hear that too; your feedback helps us continue to improve.


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Overall Reviews
Rated 4.9 out of 5 ★★★★★ (1478)
★★★★★

Amazing spray tan by Lexie thank you. A great beauty therapist in the making. Highly recommend this salon! I’ve also had a manicure here before and would advise anyone to visit this salon for any kind of beauty treatment or hair. Lovely staff, lovely salon. Very welcoming and you are truly pampered... read more

3 weeks ago
★★★★★
3 months ago
★★★★★
4 months ago
★★★★★
4 months ago
★★★★★

They always look after my daughter well (and me when I wait for her) and she.l9ves the results.

4 months ago
Joanna Coulson
★★★★★

I had my hair done with Michelle the other day. We both decided to make my colour slightly darker in places, had a cut on the length and my fringe. The results were amazing and I felt like a million dollars when leaving the salon. The salon and the other staff are all very lovely they\'re so welcomi... read more

Liz Watson
★★★★★

It's very rellaxing in the salon and appointments are always on time. Inknow that any suggestions regarding my hair are always listened to and I'm always happy with the end product

Dannie Poppleton (Staff)
★★★★★

Rachael is the best massage therapist you will ever meet she is warm welcoming makes you feel comfortable and relaxed and her hand are magic she deserves an award thankyou ️

Judith Shaw
★★★★★

Sophie is a professional, friendly stylist. She totally understands the client requests, explains and discusses optional treatments keeping them informed at all times. A credit to the business!

Amanda Martin
★★★★★

Rachel was amazing
I had totally messed up my appointment & she came off her lunch & did my toe nails for me.
I really appreciated her dedication & professionalism.
I will have a better holiday because of her

Tina Reader
★★★★★

Amazing service

Christine Clark
★★★★★

Very pleased with my hair. Thank you.

Pearl Saddington
★★★★★

Great cut and colour! Paula spent ages with me discussing colour and he knew exactly what would work - that lady certainly knows her craft

Trudi Pemberton
★★★★★

Amazing massage.

Victoria Gordon
★★★★★

Amazing once again from Rachel and Paula. Thank you to you both.

Lyn Humble
★★★★★

As always a great experience Rachael is so lovely and has done a fantastic service on my holiday nails! Thank you so much

Martin Humble
★★★★★

Excellent service as always from all staff

Dawn Parkin
★★★★★

Arrived with frizzy, faded menopausal hair and left with sleek, glossy, beautifully coloured and cut hair I was really happy with.

Danielle Thompson
★★★★★

Michelle is amazing, she always makes my hair feel like silk. Never a bad experience. I had a massage for the first time at Savannah today by Mel. I honestly feel like a new woman! I have been relaxed all afternoon. Sheer bliss feeling my tension pop away. I will definitely be making this a regular... read more

Julie Rutter
★★★★★

Lovely afternoon and hairdo ️
Everyone very helpful and friendly and accommodating... thankyou xx

Karen Haq
★★★★★

Everyone was so friendly and Mel put me at ease straight away. I’m not usually a pamper person!

Great craic too!

Alison Cowen
★★★★★

A relaxing experience from start to finish. Everyone you deal with are warm, friendly and very professional.

Sara Brown
★★★★★

Rachel is friendly very professional and really lovely to talk to.
She is quick and efficient but doesn’t rush you which is really nice. I always leave feeling refreshed and with gorgeous nails.

Sally Richards
★★★★★

As always, Paula and Mel gave a warm welcome and excellent professional service - thank you ladies I look forward to my next visit .

Anne Mitchell
★★★★★

As always excellent service not only from Rachael but from the reception staff who is always polite and extremely friendly, I would highly recommend

Judith Lillie Inoa
★★★★★

Sophie Louise showed me how to style my curly hair and was honest, and she made it curly, great, outstanding service, I've been going 30 years thanks

Kim Dryden
★★★★★

This was my first visit to Savannah but it certainly won’t be my last. I had the best facial and massage with Rachael, who was so lovely and professional. I left the spa feeling cool, calm and relaxed which I haven’t felt for a long time. The salon has a gorgeous interior and the staff were really w... read more

Lyv
★★★★★

I’ve been going to Lisa for 5 years now — hands down the best hairdresser I’ve ever had. She listens to me and I trust her judgement when I’m thinking about a change! She also is great craic and it’s always so lovely to chat to her when I visit!

Angela Farley
★★★★★

Eyelash lift with Rachel...excellent customer service..Good result and amazing arm and hand massage...my worries floated away..thanks Rachel

Norma Kennedy
★★★★★

Absolutely brilliant - brought my Granddaughter for a first grown up cut and blow dry. The salon was lovely and Michelle was so kind and patient and listened to what she wanted and made her own recommendations
Her hair was beautiful. We will absolutely return and recommend thank you so much xx

Sarah Hawthorn
★★★★★

Rachel at House Of Savannah (Newcastle) is an absolute asset to the team! She made me feel so at ease for my appointment, she is so easy to get along with and her professional manner is amazing. Thankyou for the recommendation on the products we talked about I will definitely be ordering them from t... read more

Emma
★★★★★

Lovely salon! had gel nails done by the amazing Rachael, will be making the salon my new go-to!

Gemma Stackhouse
★★★★★

6 months ago
Exceptional spa, the treatment's are amazing. Spa therapists are very friendly and professional. The spa itself is very very nice, wouldn't highly recommend to anyone looking for a special treat.

Jenni Critchlow
★★★★★

I absolutely love this place! Fantastic facials and massages in a tranquil setting with caring service. And reasonable pricing too. Can't recommend highly enough. Especially the 'twin room' where I have enjoyed a shared therapy with a friend, and also bought my Mum for a treat. She loved it too!

gusim123
★★★★★

Amazing experience every time I visit ! I have used the beauty salon and spa in the past and so tried out the hair salon and was not dissapointed staff are all extra welcoming and Listen to exactly what you want totally recommend !!

gusim123
★★★★★

Amazing experience every time I visit ! I have used the beauty salon and spa in the past and so tried out the hair salon and was not dissapointed staff are all extra welcoming and Listen to exactly what you want totally recommend !!

Julia Stevens
★★★★★

Been visiting for years and always get great service

Angela Ness
★★★★★

This evening I was treated to a C

Elaine Willmore
★★★★★

After over a year, finally had cut and style by Paula. Felt very safe with the procedures in place in the spacious salon. As usual, the cut and style was excellent and I got lots of lovely comments from friends the next day! Paula always puts shape and style into my hair and I feel so much better! H... read more

Corrina Collington
★★★★★

From arriving and checking in at the salon, the service was professional and friendly throughout. Prior to my appointment I was apprehensive about being in the salon for the first time since the Covid-19 lockdown, but I needn’t have worried. The salon was immaculate and adhered to all government gui... read more

Svitlana Leo
★★★★★

Great service as always. Lisa is an absolute star!! Love being back

Kairen Wales
★★★★★

Lovely new premises and really good attention to detail with my colour given by Bryony with nice head and hand massage thrown in as well! Good points reward scheme too -highly recommend.

Kairen Wales
★★★★★

Lovely new premises and attention to detail with making sure my colour was just right by Bryony. Lovely head and hand massage given as well!

Kerry Corbett
★★★★★

Fabulous as always- everyone of the staff is so professional. Thank you Jordan, yoou make me feel like a million dollars. Don't hesitate to go here

Liz Marshall
★★★★★

A great experience on my recent visit, Bryony and Danni were very patient with me and my three young children and made us all feel very welcome! Thank you!

Helen Coates
★★★★★

Visited the spa for a facial with Clare. Very relaxing and Clare advised me on skin care. Lovely Buddah lounge to relax in before and after treatment.

Haneen Sulaiman
★★★★★

I love doing my nails at House of Savannah. Kirsty has been super energetic and friendly. Amazing service.

Natasha Waterhouse
★★★★★

Fabulous cut and style by Maryann!! Thank you so much.

Elisabetta Fabrizi
★★★★★

Another lovely visit to the salon!

Katie Watcham
★★★★★

Excellent service as always by Michelle! Always friendly and professional.

Jessica Roberts
★★★★★

I always have a lovely experience at Savannah and yesterday was no different ? see you again soon

Elisabetta Fabrizi
★★★★★

Lovely staff, great service

Jennifer Betts
★★★★★

Rebecca is my go-to hairdresser - always does my hair perfectly and the salon itself is absolutely beautiful. Love going!

Lynne Stobbart
★★★★★

I’ve had two salon visits this week, one for colour, with Lauren, followed by a second visit for a cut, with Martin. On both occasions I needed some guidance as I had an idea, but wasn’t sure exactly what I wanted or how (or if!) it would work. As always, Martin and Lauren listened to my ideas and m... read more

Maureen Johnson
★★★★★

Excellent service, love the massage, friendly, make you feel very welcome, Jordan is just so lovely

Claire Jopling
★★★★★

Another great visit to House of Savannah. Rebecca talked me through each step of the colouring process and Paula did a fantastic job at cutting and styling my hair. Love the result. Thank you!

Yasmin Hussain
★★★★★

I visited the salon for a Hollywood Wax, and I was extremely nervous baring all and scared that it would be painful. My first trip here, and I had Therapist Rosie who put me at ease straight away! She did an excellent job, with no pain. I will continue to go here, wouldn’t dream of going elsewhere n... read more

Christine Osiewacz
★★★★★

I’ve always had a good cut

Lucy Surridge
★★★★★

10/10

Hannah Davidson
★★★★★

I’ve been coming to the salon for a while now, from eyelashes to spray tans. Each time I come I’m always greeted well by staff. My lashes are always amazing and are catered to my needs,my tan always turns out well with no streaks and last pretty well on my skin and when it fades it fades nicely with... read more

Nicola Francis
★★★★★

Have been coming to Savannah for years and know that it will always be a good experience -even when trying someone new due to short notice!

Kathryn Barratt
★★★★★

Left the salon feeling really pleased with my hair, Lisa styled it exactly how I wanted and it lasted all night.

Elizabeth Deacon
★★★★★

I had my hair cut and coloured yesterday with Tom, really happy with the result and had a lovely time at the salon too, thanks!

Helen Gildersleeve
★★★★★

It's always a pleasure coming here, lovely staff, stylish surroundings and they always do what you ask for. Maryann is a fab stylist.

Sue Straker
★★★★★

Attention to detail from the minute you enter the pre treatment room - Thank you Michelle for a really relaxing massage and facial and your great aftercare chat.
Would definitely come again and recommend a friend.

Emma Mons-White
★★★★★

Lovely relaxing visit as always. Friendly and professional service.

Vicky Lowrie
★★★★★

Fabulous visit as always and super happy with cut and colour by the lovely Lisa

Janine Dawn Metcalf
★★★★★

Another excellent cut by Melanie and she very kindly trimmed my one year old son's hair as well. First ever hair cut for him and he was very calm. Will be back!

Emily Saleeb
★★★★★

My experience here was amazing, Rebecca the stylist who did my hair was really great she did an amazing job. I have gotten soo many compliments on my balayage, I would highly reccomend this salon and more specifically Rebecca, great job thanks

Victoria Mordue
★★★★★

Always good service, fab colour and the best cut in toon.

Edel Mc Auley
★★★★★

a great service, excellent colour and cut as always with a really friendly team

Courtney McCracken
★★★★★

Very good nail tech. She helped me a pick a great color and awesome service as always!

Fiona Paul
★★★★★

Love savannah, always so friendly and great service. Only place to get a wax, I travel to make an appointment here!

Gillian Fenwick
★★★★★

Arriving at Savannah I was unsure of the massage to have. Oprah advised me perfectly and then proceeded to deliver a great combination of treatments.
Thank you.

Helen Barber
★★★★★

Loved the colour and the cut ? thank you ?, as Arnie would say “I’ll be back”?

Lesley 'Seccombe' Picken
★★★★★

I cannot fault this salon whatsoever. I have such confidence in every member of the team! Wonderful x

Lesley 'Seccombe' Picken
★★★★★

I cannot fault this salon whatsoever. I have such confidence in every member of the team! Wonderful x

Julie Bradford
★★★★★

Great service - the stylists listen to you, give you advice, and always make you look 100 times better than when you went in. It's upmarket, but feels very friendly and relaxed.

Helen Coates
★★★★★

Fabulous place to unwind and relax especially at this time of year. Staff friendly and helpful. Best facial ever with helpful advice. Highly recommend.

Courtney McCracken
★★★★★

Such a great experience. Really great service

Emma McNeill Davies
★★★★★

Wonderful massage and facial - thank you Claire!

Jessica Roberts
★★★★★

As always Tom did an excellent job with my cut and colour and everyone is always so lovely from the girl who washes your hair to the ladies on reception

Edel Mc Auley
★★★★★

excellent service and friendly helpful staff

Lesley 'Seccombe' Picken
★★★★★

I have always loved coming to Savannah and House of Savannah. I am greeted like an old friend from walking through the door. I have complete confidence in every member of the team that I will get a fabulous hair cut. I always leave feeling on top of the world! Fantastic salon and very talented staff... read more

Monica Simm
★★★★★

First time at Savannah and I was so impressed. Friendly greeting on arrival followed by a cut and blow dry from Tom, who couldn't have been more helpful, informative and professional if he tried! Very happy with the finished result and will book a colour and cut with him for next appointment as I fe... read more